Dealers
Posts Tagged as:
customer service
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Newton Crouch keeps GREAT records
A customer’s insurance company called wanting to know the original price (confirmed by a copy of the invoice) of a spreader along with a quote for a new, identical spreader. Sounds easy, right? Well, the original spreader was purchased in 1998! Believe it or not, we had a copy of the original invoice, original order…
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46 Year Old Spreader Still Going Strong
Customer service can be interesting. Sometimes it’s a simple fix, sometimes it’s something that stumps all the experts, sometimes its a “WOW”. Today we had a customer provide serial # 2-73-2338 (Feb, 73 + #2338) to John Crouch asking a spread rate question. That dry spreader truck that is 46 years old! (John wasn’t even…